Shipping policy for wholesale orders
Your order is greatly appreciated!
We strive to process all orders in a timely manner, and most online orders usually ship within 2 to 5 business days, excluding weekends and holidays. If there is a delay, we will contact you. If your order is needed sooner, please contact us.
On all domestic orders over $1,000 the shipping cost is paid by us, excluding mugs and puzzles.
All orders ship out of our Chicago, IL warehouse. UPS Ground shipments may take up to 5 business days, depending on how far you are from Chicago.
If you need your order by a specific date, please choose an expedited shipping option, or call us at 1-773-279-3000 to make special arrangements.
Ship time may vary greatly, and due to the nature of international shipping, we cannot guarantee when a package will arrive. International packages are often delayed and may be held in customs for an indeterminate amount of time. Any customs charges, duties, or taxes incurred are the responsibility of the customer and are not included in the price of shipping paid. Unfortunately, these fees vary widely and we are unable to estimate what the cost may be.
If an incorrect shipping address was submitted online it is the customer’s responsibility. If the package is returned to us, you may choose to have it reshipped with an additional shipping fee. Please make sure to double check all addresses before submitting your order!
We stand behind the quality of our products
No returns are accepted without prior approval. If you are unhappy with any product you receive for any reason, please contact us within 10 days of receiving your order. Returns are not accepted on any custom or special orders.
How to return your items
A copy of your invoice must be included with the returned products to ensure timely processing. We will issue a refund after all the returned products have been received. Please ship them to:
The Found ATTN: RETURNS
3401 N Kedzie Ave
Chicago, IL 60618-5619